What We Collect and Why We Collect It
When you open an account with uuok9, we collect the information you provide during registration — your name, contact details and date of birth. When you make a deposit or withdrawal using bKash, Nagad or Rocket, our system logs the transaction reference and wallet identifier to
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verify the payment and match it to your account. We do not store your full mobile wallet PIN or password at any point. We also collect device and session data — your browser type, IP address and the pages you navigate — to keep your account
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session secure and to detect unusual access attempts. If you reach our support team via live chat or email, the content of that conversation is stored to help resolve follow-up queries. We use this data to operate your account, process payments, and comply with fraud-prevention requirements.
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We do not sell or rent your personal data to external marketing companies. Sharing only happens where required by law or where a regulated third-party processor handles a specific service on our behalf — for example, a payment gateway processing your Rocket transfer. This policy applies
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where access to uuok9 is permitted under your local law and eligible region. If you have questions about jurisdiction-specific data handling, our support team is the right starting point.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.